Missed deliveries happen when the recipient is unavailable, the address is not accessible, or an issue prevents handover. The next step is usually a retry or pickup arrangement.
What you need to know
Make sure the delivery address and phone number are correct.
Respond quickly when the delivery team contacts you.
Ask about pickup or redelivery options if needed.
Some shipments may return to sender after repeated failed attempts.
Common questions
Will the courier try again automatically?
Can I change the delivery address after a failed attempt?
What if the recipient is away for several days?
Next step
If you miss a delivery, contact support quickly so the shipment can be rerouted or rescheduled.