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Pricing & Payments

Invoices

How invoices are generated, read, and managed.

Invoices list the charges tied to a shipment or account period. They should clearly show the service, costs, and reference numbers.

What you need to know

  • Review the invoice number and shipment reference first.

  • Check that service fees and add-ons match the booking.

  • Keep invoices for accounting and customs records.

  • Contact billing quickly if you see a mismatch.

Common questions

  • Can I download invoices later?

  • What if the invoice total looks wrong?

  • Are duties and taxes included on the invoice?

Next step

Save invoices in one place so you can reconcile charges quickly.